Returns & Shipping
Returns & Exchanges
Vida the Label wants you to love your purchase!
If something isn’t quite right, we offer simple returns for $15 within 2 days of receiving your order.
To start a return or exchange, email us with your order number, the item you’d like to return, and the reason.
Then you will be guided through the next steps.
All returned items must be in perfect condition: unworn, unwashed, and with all tags attached.
Please note that sale items are final unless the product arrives faulty.
Every garment is checked carefully before it leaves the workshop, so pieces that show wear, damage, makeup marks, or alterations cannot be accepted.
Shipping
Our first batch of stock is ready, and the second is being completed over the coming week. Shipping begins on 21 November, with parcels sent out in the order they’re placed. Order early to be among the first to have your parcel shipped. You can expect to receive your order is early December.
Costs:
NZ: Flat rate of $10
AUS: Flat rate of $20
P.s we don't charge extra for rural delivery ;)
AUSTRALIANS NOTE THAT: Your shipping cannot be tracked once it has passed the NZ boarder. If you would like to pay for tracked shipping please contact Vida, Via shopvidathelabel@gmail.com